New Zealand's Leading Softball & Baseball Specialists

Warranty Information

Warranty Information

The Dugout abides by the 1993 Consumers Guarantee Act.

Below are the warranty details for both Easton and Rawlings softball and baseball composite and aluminium bats. Please note, not all Easton and Rawlings bats are covered by warranty.


Easton prides itself on the quality and performance of its products which not only meet, but also exceed industry quality and durability standards. However, all materials are subject to fatigue and a possible breakdown over time.

Easton will replace any defective high performance composite or aluminum bat to the original purchaser for 1 year from the date of purchase under the conditions listed below:

1. The defective bat is accompanied by the ORIGINAL RECEIPT (proof of purchase) and the MATCHING HOLOGRAM STICKER
2. The bat broke during normal use as a result of a manufacturer’s defect
3. The bat was purchased from an authorized Easton dealer (Warranty does not apply to bats purchased from third party auction sites such as eBay or Craigslist)


This Easton bat warranty covers all manufacturing defects resulting from normal field usage including: Denting, Cracking, Breaking, Loose or Detached End Cap or Rattling.

This is a high performance product, designed to deliver maximum performance within the limits of the association rules. In order to deliver peak performance, this bat is not indestructible. In fact it’s useful life is partly determined by the number of hard hits it takes over its lifetime. For this reason, our bats are designed with the intent of individual use. They are not designed to be a team bat.

This warranty is limited to one bat per original purchase and only can be redeemed by the original purchaser.

The Dugout has the right to refuse a product warranty if it does not met the above criteria.

In addition, the warranty DOES NOT COVER:

– Bats that have been abused, altered or mistreated
– Bats that have been used in a commercial batting cage
– Bats not purchased through The Dugout
– Bats that have been purchased outside of a 1 year period

Easton does not approve of or authorise the purchasers to physically alter the bat in any manner for use in any game under the jurisdiction or sponsorship of an association or organisation that has set standards for the performance of bats. Alteration includes, but is not limited to: bat doctoring, rolling in a vice, hitting foreign objects other than approved balls, inner wall shaving, end-loading, and any other action that is designed to change the characteristics or performance attributes of the bat. Any suspected alteration of the bat will nullify the Easton warranty.

To extend the life of your bat, Easton Sports suggests the following:

– Use with leather covered balls only
– Limit the bat to your individual use only
– Rotate the bat 1/4 turn each at-bat
– Avoid hitting metal cleats, rocks or anything other than a ball against your bat as it can damage your bat significantly and void the warranty.


Non-Wood Bat Warranty

Rawlings will provide a one-time bat repair or replacement within one year for qualifying bats from the date of purchase. The guarantee covers breakage or cracking that result from normal usage. Abuse such as hitting metal cleats, rocks, or anything other than a ball can damage your bat and will void the warranty. The warranty does not cover bats that have been used in commercial batting cages or with Pitching Machines.

Wood Bat Warranty

Rawlings does not provide a warranty for any wood bats.

Baseball & Softball Gloves Warranty

There is a 1-year warranty on all baseball and softball gloves. Our warranty does not cover gloves that have been microwaved, placed in an oven, or over oiled. Laces are not covered under the 1-year warranty.

Protective Equipment Warranty

Protective equipment, such as shoulder pads, masks, leg guards and chest protectors, have a 1-year warranty on the metal and plastic parts and on the padding and straps.

Helmets Warranty

The actual shell of the helmet has a 3-year warranty, while the padding and straps have a 1-year warranty.

Clothing (Apparel) Warranty

There is a 6-month warranty on clothing from the delivery date. All soiled garments must be laundered before being returned for remake or repair or they will be returned to the sender.

If you have any questions regarding the warranty information of your bat, please call The Dugout on 09-828-0947